Friday, May 22, 2009

How to Ensure I Will Read Your Email

Recently I read a very pertinent and apropos blog which I have taken the liberty of plagiarizing –at least, to some extent.






If you want your e-mail ignored do these things:
  1. Leave the subject line blank
  2. Put your entire message into one, long, 300-word sentence
  3. Use cutesy, curlicued font styles that cannot be deciphered
  4. Make sure you use lavender backgrounds and neon green type (or other ghastly combos)
  5. Add in-line photos of such huge dimensions that they take forever to download even on fast connections
  6. Use super bad grammar and never ever bother with spell checks apostrophes full stops and other archaic helps to comprehension that might actually allow the long suffering recipient to understand what on earth you are talking about
  7. Treat emails like examples of speed texting on mobile phones with high priced plans and low end technology …and so on. I'm sure you can think of other offenses against the good will of fellow netizens.

So, how can you contribute towards a more calm and courteous communication between us all?


State, as explicitly and simply as you can what your message is about in the "Subject" line. That's that line with the label 'Subject' up in the 'Header' section of the email. Messages with vague subjects such 'Hi, Hello, How are you?' and, even worse, left glaringly blank, invite instant deletion by those of us who do not get paid on word counts of emails read each morning.

Remember that many of us are savvy enough to have set our spam deletion rules to filter emails that use all capital letters, an excess of exclamation points, and words typically seen in spam. I'd give examples, but my spam filter would trap them and refuse to send the email. I don't use these kinds of expletives myself, I do not treat my recipients to samples of what used to be called the 'gutter press' so please don't do it to me.

Messages that are one long paragraph with complicated details (rather like this one) will often not get read either. Do yourself and your longsuffering recipient a favour and break up your message into three or four small paragraphs. Unless you are sending a draft copy of the annual 'Address to the Nation' a reasonable limit, it seems to me, is three or four paragraphs. After that I think it likely that most of us will start dozing. If your email has to be lengthy consider providing a one or two sentence overview. Even a quick bulleted list of topics to be covered introduced with an explanatory, "I have a complicated issue, which will take a bit of explaining. Here is the gist and below is the lengthier explanation." Or, "I need help with xyz. If you have time to help, I've provided details below." If you need answers to a series of questions and/or you need to make several points, why not number them? This will make replying easier as the answers can be numbered accordingly thus saving the need to restate each issue or question.

If you want to share a link, please don't just stick the URL in the e-mail, particularly if it's a long one as is often the case. Most email utilities, such as Outlook and others will allow you to use html and code it into the source so that you can create a clickable link and all the gobbledygook is hidden. Another courteous trick (read technique) is to use TinyUrl. This will allow you to enter the long URL and convert it into a shorter version. It's quite free and you can add a toolbar shortcut for frequent use.

Now for photos: This can be a real issue, especially for those longsuffering souls among us who still labour with dial-up and other slow connections. If you need to share a bunch of photos don't just attach them by the dozen. If there are more than three or four courtesy demands they be zipped or posted to a site such as Flicr (the link to my public photos on Flickr). You can then email the link and the burden of a huge download is not laid uninvited upon your recipient. An excellent free compression utility is 7-Zip.

More on Photos: Further, when sending images please reduce them in size. A dozen 4-megabyte photos of your last picnic will not win your friends and allow you to influence people towards your latest favourite thing! Learn to use an image resize for reducing the size of images for exactly this purpose. Microsoft has a free one for XP as part of its Power Toys collection. There's one for Vista too, if you're afflicted with that particular OS.

Videos: While I'm on topic let me discuss sending 10-megabyte videos of birds using tools. Now vides are fun, but attaching a video in e-mail is so passé. If you look I'll bet you'll find it on YouTube. Here's a way to send big files when needs must. There are several places on the web where you can upload large files for free as well as paid services. Try LargeFilesASAP, or Huddle. Provided it's not something super private these are good options to crashing your friend's machine!

Turn of Your Antivirus Blurb: Most people who have any sense today do have their own Antivirus programmes running and scanning their incoming and outgoing emails. This means they do not need to see your AV program's blurb at the bottom of your e-mail telling them it has scanned the email before sending. Take a moment to check out your AV programmes Options and just turn it off please. Thank you.

OK. That's about it, for me. I think I've made my contribution towards world peace and goodwill with this little blurb. My appreciation to my muse -you will recognize some of it, but not a whole heap I'm thinking.



Happy emailing my fellow netizens.


Friday, May 8, 2009

The Serious Sickness of PC Rage!

Hi! Folks,
It's winter time here in Kiwiland (That's New Zealand for the uninitiated!), and with all those lurgy's floating around I thought I should weigh in with some advice against one particularly common affliction: PC Rage! Here we go…

Save yoursef from "PC Rage"!

Symptoms: This affliction is often evidenced by strange noises coming from those you know for normally being of a calm and peaceful disposition. The early symptoms are often a low mumble, which can progress into loud yelling, even screaming. This may well be followed by loud bangs, thumps and explosive sounds, even breaking glass as windows are shattered and large objects are sent hurtling into outer space!


If you have ever been tempted to enquire into these events you may find yourself in George Bush like situations, dodging that infamous shoe. Only this time it could be keyboards and other low flying objects of a technological nature.


Further enquiry will often reveal a very sick and tired computer user frustrated by their machine taking forever to start up and load programs, crashing randomly and performing other forms of unsolicited behaviour.

Prescription: I am happy to be able to prescribe cures for this affliction. Follow these steps at routine intervals and all should be well. Sadly, this is not a 'once only' cure, as the bug circulates and always returns.
Here is my prescription for curing 'PC Rage' when the symptoms become apparent.

1. Delete Temporary Internet Files. When you visit a new website as its content is stored on your PC and takes up hard drive space. Go to "Tools", then "Options" – as each browser is a bit different, click through tabs to find an option for deleting temporary files and cookies. (A cookie is a small piece of code, usually innocent, but not always, that performs certain tasks of, usually, but not always, a benign nature.)

2. Use a registry cleaner such as Registry Mechanic, or one of the excellent free versions that PC Care can install for you. Windows® registry can be a common cause of crashes, slow performance and error messages. Registry cleaners will stabilise your system and help improve its performance.


3. Ensure automatic Windows® Updates is turned on. You can turn this feature on via the Control Panel and then click on Automatic Updates to configure the settings. My recommended setting is to set Windows to download updates but for you, the user, to decide when to install. This way you will be sure of getting the updates.


4. Eliminate unused files & desktop shortcuts. Every file and application that sits on your desktop takes up extra space, delete them to free up your hard disk space. This is called 'good housekeeping' and PCs really benefit from systematic and routine cleaning.


5. Uninstall unused programs. The more programs you have installed the slower your system will become. You need to use the "Uninstall" command in the Add/Remove program feature in the Control Panel. Caution: You can't remove a program just by deleting its folder and files. Full un-installation may require the use of the registry cleaner to clean up stray references left in the Windows Registry after un-installation. Again, caution: You should consider carefully all the files your cleaner offers to remove and backup the Registry beforehand.


6. Empty the Recycle Bin. Files that you delete from your computer are still stored in your recycle bin and will continue to take up a valuable hard drive space.


7. Schedule regular anti-virus & anti-spyware scans with your antivirus programme. You do have an antivirus programme running and up to date on your machine, don't you? A quick daily scan followed by a full weekly scan is what this doctor orders. Computer viruses and spyware can take over your computer's memory and slow down performance.

8. "Defrag" your computer regularly. Each time you work with a file your computer stores changes in a different place on the hard disk. A good defragmentation tool is Desktop Maestro, or you can check with PC care for recommended free versions. Warning! Don't just download and install the first Registry Cleaner you come across (or any other programme for that matter) there are con jobs out there that masquerade as legitimate software but are, in fact, wolves in sheep's clothing! They will hijack your machine and prevent you doing any work until you pay large amounts of your hard earned dosh -and even then you won't get free of it. Alternatively, you can use the free defrag utility packaged in Windows. However, you may have to stop all running apps to prevent them writing to disc and stopping the defrag process. The Windows defrag utility can be tricky, but if you want to give this a whirl you should find it in XP under 'Accessories' from 'Start' and then 'Programmes'. For Vista it will be elsewhere.


Current Threats: For your interest here is the Current Crop of Top Threats identified by Malware Research:

• Backdoor.Emogen • Backdoor.Turkojan • RogueAntiSpyware.VirusMelt • Trojan-Downloader.Agent.VB • Trojan-DDoS.VFI • Trojan.Adclicker

Best regards,
John